Terms and Conditions
Last updated: September 2, 2025
We are Jo's Kitchen ("Company", "we", "us", or "our"), a catering business registered and operating in London, United Kingdom.
We operate the website www.joskitchen.biz (the "Site"), as well as any other related services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Catering and food services
You can contact us by phone at 07984 156615, email at jo@joskitchen.biz, or by mail to Jo's Kitchen, London, United Kingdom.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Jo's Kitchen, concerning your access to and use of our Services. You agree that by using our Services, you have read, understood, and agreed to be bound by all of these Legal Terms.IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right to make changes or modifications to these Legal Terms at any time. We will update the "Last updated" date when changes occur. It is your responsibility to review these Legal Terms periodically. By continuing to use our Services, you accept any revised terms.
Our Services are intended for users who are at least 18 years old. Persons under the age of 18 may only use our Services with the consent and supervision of a parent or legal guardian.
We recommend that you print a copy of these Legal Terms for your records.
1. Our Services
Jo's Kitchen provides catering services including event catering, private orders, and related food services. Availability of services may vary depending on location, seasonal factors, and demand.
2. Orders and Payments
Orders must be placed using our official order forms, by phone, or email. We require accurate contact and delivery information to fulfil your order.
Jo's Kitchen does not accept online payments. Payment terms will be agreed upon directly with the customer at the time of booking or delivery. Failure to make payment on time may result in cancellation of your order.
3. Cancellations and Refunds
Cancellations must be made in writing by email or confirmed by phone. Depending on the timing of your cancellation, charges may apply to cover costs already incurred. Refunds, where applicable, will be processed within a reasonable timeframe.
4. Allergies and Dietary Requirements
We take care to accommodate dietary requirements and allergies when notified in advance. However, as our kitchen handles common allergens, we cannot guarantee that any dish will be completely free from allergens. Customers are responsible for informing us of all dietary needs at the time of order.
5. Liability
To the maximum extent permitted by law, Jo's Kitchen will not be held liable for any indirect, incidental, or consequential damages arising from the use of our Services. Our total liability shall not exceed the amount paid for the order in question.
6. Privacy Policy
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
7. Governing Law
These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales. Disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.